Customer Service

Shipping & Delivery
We have shipment almost worldwide.We have shipment to those countries and regions including Australia, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Ireland, Italy, Japan, Korea, Republic of Malaysia, Netherlands, New Zealand, Norway, Portugal, Russian Federation, Spain, Switzerland, Taiwan, United Kingdom and United States, if you are outside one of these locations,pls contact us.
Privacy & Security
Your privacy is guaranteed when you shop with FORWARD by Jacketsen.com . We will NEVER release any of your personal information to outside parties and you will never receive unwanted e-mails.
Returns & Replacements
1. We only allow a complete refund for items that have problems caused by us.
2. If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
Ordering
When you log in to your account, you will be able to do the following:
– Proceed through checkout faster when making a purchase
– Check the status of orders
– View past orders
– Make changes to your account information
– Change your password
– Store alternative addresses (for shipping to multiple family members and friends!)

Payment, Pricing & Promotions
We can accept Visa/Mastercard and western union payment currently.
We can offer you extra 10% discounts with western union if you are ok to pay western union.
We appreciate your business and any further question, pls feel free to contact us.

Viewing Orders
When you log in to your account, you will be able to do the following:
– Proceed through checkout faster when making a purchase
– Check the status of orders
Updating Account Information
You can contact us to update your account information.